Frequently Asked Questions
Everything you need to know about shopping with Shop Hoselink
What is the standard shipping timeframe for home and garden equipment?
We process all orders within 1-2 business days. Depending on your location, standard shipping typically takes 3-7 business days to arrive at your doorstep.
Do you offer a warranty on your retractable hose reels and garden tools?
Yes, all Hoselink products come with a comprehensive 12-month warranty against manufacturing defects to ensure the highest quality for your home maintenance needs.
What is your return policy if I am not satisfied with my purchase?
We offer a 30-day money-back guarantee. If you are not completely satisfied, you can return your item in its original packaging for a full refund or exchange.
Are your connectors compatible with other standard garden hose brands?
Our unique no-burst click-on system is designed for a leak-free experience. While they work best as a complete system, we provide universal tap adapters to ensure compatibility with most standard outlets.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Afterpay and Klarna.
How can I track my order once it has been dispatched?
Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your delivery progress in real-time.